Frequently Asked Questions

Virtual Visit/Telehealth FAQs

How do I get into the video call?

 

One on One Sessions:

Open the Practice Better app on your phone or computer. It is best to sign in at least 5 minutes before the time of your visit to ensure you have proper connection. Once you are logged in, wait for the box to pop up on your screen, allow for both camera and microphone, and select accept. You will then be connected into the virtual office!

Group Sessions:

Once approved to a group class, you will receive an email with details for the WebEx meeting. It is best to click the join meeting link at least 5 minutes prior to the start of class to ensure you have proper connection.

Note: for insurance patient, you MUST have video enabled for these classes. If you need additional assistance with camera connectivity please contact your dietitian.

 

 

How long will my virtual appointment last?

 

Changing your lifestyle is a process that cannot be accomplished in one visit. Here is what you can expect:

 

Initial session (60-90 minutes): Getting to know each other. Assessment of needs and education. Creation of your customized nutrition plan — your wellness roadmap.

 

 

Follow up sessions (30-60 minutes): Evaluation of education and lifestyle changes. Goal reviewing and setting new goals may be set to continue to achieve your long-term health goal.

 

-All group sessions last for 60 minutes

 

-Number of Bariatric surgery patient visits are based on insurance/surgeon requirements

 

What if I can’t find your emails?

 

CHECK YOUR JUNK MAIL! After your initial appointment is confirmed, you will receive 2-3 secure forms to your email. They will come from Better Practice. These must be completed 48 hours after your appointment is confirmed and prior to your appointment so that we can have all the information we need to see you. Again, be sure to check your junk mail!

 

 

How can I ensure a successful telehealth session?

 

  1. Be in a quiet room and with no other distractions.
  2. If an option, be in a room alone to safeguard any personal health information. The use of headphones with a microphone may be helpful.
  3. Bring a pen and paper to take notes.
  4. Sessions can be done on your cell phone; however, a big screen may be more helpful if your dietitian is going to screen share.
  5. Click on the link at least 5 minutes early to make sure you are on time for your session.

 

 

I got new labs, where can I send them?

If you are a new patient, you can upload any labs or referrals in the secure forms. Please email them to colsen@nadnutrition.com, however, note that email may not be secure on your end. 

 

 

 

Is my telehealth visit HIPAA compliant?

 

Our practice uses a HIPAA compliant telehealth platform. We use reasonable and appropriate efforts to protect your Personal Health Information (PHI). We do use third-party software to conduct visits that is encrypted. To protect your own privacy, it is important that you are using secure internet and ideally use headphones (with a microphone) to limit the exposure of PHI. Examples of insecure internet would be using public internet at a coffee shop or using your internet at the workplace. The use of platforms such as Skype, Google Hangouts, FaceTime, Facebook Messenger is not secure and increases your risk for PHI disclosure. You may request to use the non-HIPAA compliant platforms with the understanding that they are not secure.

 

You may withhold or withdraw consent to telehealth at any time without affecting your right to future care. To withhold or withdraw, call (281) 760-4205, email colsen@nadnutrition.com, or inquire during a session.